BOOKING PROCEDURE AND CANCELLATION
A 20% non-refundable deposit is required upon confirmation of a booking. Final Payment is due 6 weeks prior to departure. Any person making a booking himself, or on behalf of other persons, will by the making of such a booking, assume personal liability for all costs involved.

If a booking is cancelled less than 6 weeks prior to departure, the company retains the full deposit, and in addition a cancellation fee will be made as follows:
Less than 35 days notice - 40% of total tour cost.
Less than 28 days notice - 60% of total tour cost.
Less than 14 days notice - 100% of total tour cost.

We regret that we can make no exception to the above charges, and therefore strongly recommend that insurance be taken out to cover cancellation and/or curtailment charges. In the event of the company cancelling the safari, which it shall be entitled to do at any time before the scheduled departure date, the full amount paid by the customer will be refunded to him.

INSURANCE
Clients are strongly recommended to ensure that they are covered by insurance, relative to medical costs, cancellation charges and personal accident prior to departure from your country of domicile. Insurance application forms are offered to all our clients.

HEALTH
Malaria is prevalent in Southern Africa so that prior to departure we urge you to consult your physician as to the appropriate anti-malaria tablets. A detailed document on Malaria is available on request. Water is perfectly safe for drinking throughout your safari.

LUGGAGE
Each person is allowed one medium sized suitcase, and one airline type handbag. Soft bags are recommended.

TRAVEL DOCUMENTS
The onus is upon the client and/or Travel Agent to ensure that Passports, Visas, Re-entry visas and Health documents, as required, are valid prior to the commencement of your safari. Botswana Pula can be purchased in Maun at the Bureau de Change.

RESPONSIBILITY CLAUSE
Penduka Safaris (Pty) Ltd assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reasons of defect in any vehicle or for losses or additional expense due to delay or change in services, sickness, weather, strike, war, quarantine, or other
causes.

Our vehicles do transverse vast distances over some of the toughest and dustiest roads in the world. Inevitably, punctures occur, fuel pumps and filters are blocked and other problems arise. None of these incidents are unmanageable, but do require time to repair. We request your understanding should such incidents occur and to bear with us during possible delays.

PRICES/QUOTATIONS/ITINERARIES
All prices and quotes are subject to alteration. Our scheduled itineraries are based on current knowledge regarding feasibility. From time to time, however, they have to be changed due to weather conditions or by government decree, factors which are totally out of our control. In such cases we will endeavour to offer an alternative itinerary as close to the original as is possible. Last minute changes while on safari are at the guides' discretion.

WHAT TO BRING
The clothes you pack should comprise light, rugged items of the jeans/slacks variety, shorts, cool tops and comfortable flat shoes (hiking shoes). Depending on the time of the year, anoraks or warm sweaters are recommended, and a tracksuit in which to sleep, as evenings can be deceptively cold. You will need a suitable lotion for protection against sunburn, an insect repellent, cloth type hat, sunglasses, binoculars, torch with spare batteries, toiletries, towel and washcloth. For best results in wildlife photography the use of telephoto lens (minimum 200mm) is recommended. A zoom lens can be very useful. It is wise to bring with you extra camera film and batteries. (A checklist will be faxed on request.)