# Please Note: Additional Items cannot be prepaid and will be billed to the renter directly
# PRICES ARE QUOTED IN ZAR FOR SOUTH AFRICA AND N$ FOR NAMIBIA

GENERAL
i) VAT or TAX is subject to change in accordance with Government Legislation in which case rates will be adjusted accordingly.
ii) Vehicles are rented subject to Nationals standard terms and conditions as reflected on the reverse of the rental agreement and is subject to change without notice. (A copy of this agreement will be provided upon request)
iii) Please refer to your rate schedule for inclusions and exclusions and the waiver responsibility.
iv) The relevant Rate Code used to calculate the rate & account number should be advised at time of reservation and must be clearly shown on the vouchers.
v) The renter is required to present a voucher at time of rental. Failure to do so will result in the renter being billed directly at the daily extension rate.
vi) Daily rates are calculated strictly in cycles of 24 hours, from time of pick up to time of drop off. The renter will be billed directly for additional rentals days at extension rates, should the vehicle be returned late.
vii) Should a vehicle be returned with excessive dirt, the valet charges will be billed directly to the renter’s credit card.
viii) The renter is liable for water and under-carriage damage to vehicle.

FACTORS THAT NEGATE COVER - GROSS NEGLIGENCE
I) Gross negligence.
ii) Driving under the influence of alcohol or illegal substances.
iii) Unauthorised persons driving the vehicle.
iv) Unauthorised cross border rentals.
v) Not adhering to traffic, road and driving regulations.
vi) Unsuitable driving or road conditions.
vii) No other vehicles involved in the collision unless exceptional circumstances apply.
iii) Not reporting the collision to National and the nearest Police Station.
viii) Failure to obtain authorisation from National to extend the pre- booked rental period.
x) Failure in reporting the loss to National within 6 hours in the event of theft.
xi) Failure to produce the vehicle keys in case of theft unless exceptional circumstances apply.
xii) Not reporting the exact details of the last known location of the vehicle prior to theft.

DRIVING REQUIREMENTS
I) Government Legislation requires that whilst driving, the driver/s are required to have a valid unendorsed drivers in their possession.
ii) Driver/s must have obtained their license at least two years prior to renting a vehicle with National.
iii) An International Drivers license is not required, provided the original license is in English.

BREAKDOWNS
What to do in the event of a breakdown:
I) Contact National on the emergency Roadside Assistance toll free number 086 0888 911 (South Africa only, please use the international dialling prefix if phoning from a roaming mobile phone)
ii) Renters will be assisted with the following:
Minor Mechanical Assistance:
When it's safe, minor repairs may be attempted a the scene to place the vehicle in a drivable condition. These repairs cannot be guaranteed, and the driver will be requested to immediately proceed to a repair facility.

Flat Tyre Assistance:
If the vehicle's spare tyre is inflated and serviceable, it will be installed to replace a flat tyre. When a serviceable spare tyre is not available, towing will be provided.

Battery Jump Start:
If the vehicle's battery is dead, the service provider will jump-start the vehicle.

Vehicle Lockout Service:
In the event of keys been locked in the vehicle a locksmith will be appointed to unlock the vehicle.

Emergency Fuel Delivery:
If the vehicle runs out of fuel, a limited supply will be delivered, to enable out to reach the nearest service station (Cost of fuel for your account.)

Extrication/Winching Service:
If a vehicle becomes stuck, it will be extricated or winched as long as it is adjacent to a passable, established road or thoroughfare and can be safely reached from the hard road surface.

Towing Service:
Sometimes a breakdown will occur at inconvenient locations. If the vehicle breaks down and requires towing National/Alamo will appoint a towing operator to tow the vehicle to the nearest repairer. In the event of tow taking place after hours the vehicle will be stored in safe storage.

Message Relay Service:
National/Alamo will relay a message to a family member, friend or colleague in the RSA in the event of a breakdown or accident. Renters are requested not to replace or repair any vehicle parts unless authorised by National. Renters who fail to get prior authorisation from National will not be reimbursed for expenses incurred.

ACCIDENTS/THEFT
What to do in the event of an accident or theft:
I) Renter is required to Contact National immediately
ii) A full report must be made to the nearest Police Station within 24 hours where an accident has occurred and 6 hours in the case of theft.
iii) A Case Reference number must be obtained from the Police Station
iv) An Accident & Theft report must be completed; these are obtainable from any National branch.
v) Personal belongings stolen or lost during an accident are not covered. It would be advisable for Renters to obtain personal belonging insurance prior to their trip.

TRAFFIC FINES
Should the renter disobey the traffic regulation which results in a fine, such amounts will be debited to the clients credit card including a handling fee.

COLLISION DAMAGE/THEFT WAIVERS
i) The renter is responsible for the excess amount (subject to product sold) i.e. EXCL = Full vehicle value; STD 150 = various excesses subject to vehicle group; EXEC = Nil; GOLD = Nil
Please note that a renter is responsible for the full value of the relevant vehicle, should theft/accident be caused due to negligence (see"ii" for detailed list of factors that negate the insurance cover).
ii) Top up cover is available but cannot be pre-paid. Prices are available at the counter at time of rental. A claim-handling fee will be applied and charged to the renter’s credit card, in the event of damaged/theft of the vehicle.

CROSS BORDER EXCESS
i) The applicable excess amount will double, should the accident/theft occur outside the borders of South Africa or Namibia.
ii) Should a renter commence with a rental in South Africa and cross the border to Namibia and an accident/theft occurs - the Namibian excess (subject to relevant product selection) will apply.
iii) Should a renter commence with a rental in Namibia and cross the border in South Africa and an accident/theft occurs - the original Namibian excess still applies.

PERSONAL ACCIDENT INSURANCE
Should Personal Accident Insurance be purchased or included in the rates - all the occupants in the vehicle are collectively covered for death and disability up to a maximum of R20 000.00 N$20 000.00 and medical expenses up to R2500.00 / N$2500.00 per incident.

THIRD PARTY CLAIMS
I) Should the renter be involved in an accident where the cause was not that of the renters, the renter is still responsible for the non-waiverable excess until such time as Third party Recovery has been paid to National, National will then re-imburse the renter. The amount re-imbursed will be subject to the Third Party Recovery amount.

CROSS BORDER TRAVELLING
I) A letter of authorisation must be requested at the time of rental for all-cross border travelling.
ii) National will not be held responsible if a renter is refused entry into another country.
iii) All foreign registered vehicles entering Namibia will have to pay a Cross Border Charge. A certificate will be issued by the Namibian Authority and must be kept in the glove compartment of the vehicle. The renter is responsible for the payment of the Cross Border Charge.

The following conditions apply for Rentals starting in South Africa
i) Vehicles are permitted into Botswana, Lesotho, Swaziland, Zimbabwe, Namibia and Mozambique.
ii) Vehicles are NOT permitted into Angola and Zambia
iii) A non-refundable fee of R1000.00 will be levied for vehicles crossing into bordering countries and is payable directly by the renter
iv) A penalty fee of up to R5000.00 may be levied if the documentation is not produced.

ONE WAY RENTALS
SOUTH AFRICA
Domestic:
I) For rentals terminating at a location that is a distance of 150kms or more from the original renting branch, a R330.00 one-way fee will apply.
ii) Port Elizabeth to Cape Town R 800.00
iii) Johannesburg to DBN/CPT/Mpumalanga R800.00

International one way cross border:
I) South Africa to Namibia R3300.00
ii) One way rentals to Botswana, Swaziland, Lesotho, Mozambique and Zimbabwe are not permitted

NAMIBIA
Domestic:
I) For rentals terminating at a location that is a distance between 150 and 350kms away from the renting location branch a fee of N$250.00 applies. Where the distance exceeds 350kms N$500.00 will be charged.

International one way cross border:
I) Namibia to South Africa = N$3300.00
ii) One way rentals to Botswana, Swaziland, Lesotho, Mozambique and Zimbabwe are not permitted.

DELIVERY & COLLECTION
SOUTH AFRICA
Office hours:
I) 25 kilometres or less, R110.00
ii) 26 kilometres or more, R4.40 per km

After hours, weekends and public holidays:
I) 25 kilometres or less, R220.00
ii) 26 kilometres or more, R4.40 per km

NAMIBIA
Office hours:
I) Within city limits, to be advised
ii) Outside city limits, to be advised

After hours, weekends and public holidays:
I) Within city limits, to be advised
ii) Outside city limits, to be advised

# PLEASE NOTE: ANY TOLL FEES OR GAME PARK ENTRANCE FEES WILL BE BILLED IN ADDITION TO A DELIVERY OR COLLECTION CHARGE

EQUIPMENT
Available on request at time of reservation:
Child Seats
i) South Africa - R110.00 per seat, per rental
ii) Namibia - to be advised

Second Spare Wheel
I) South Africa - to be advised
ii) Namibia - to be advised

Jerry Cans/Petrol Cans
i) South Africa - not available
ii) Namibia - to be advised

YOUNG DRIVER/ADDITIONAL DRIVER
i) Applies to renters under the age of 23, provided that they have been in possession of a valid, unendorsed driver's license for at minimum of two years.
ii) South Africa- R65.00 per young driver, per day /Additional Driver R110.00 per rental.
iii) Namibia - to be advised.

CONTRACT FEE
A contract fee per rental will be charged directly to the renter at time of rental.

NO SHOW FEE
A no show fee of R250.00/N$250.00 will apply.

DEPOSITS- EXCESS AND FUEL
A deposit for non-waiverable excess liability (see rate schedule) and fuel is required on initiation of the rental.

FUEL
i) Credit Cards are not accepted at petrol stations in Southern Africa. Fuel can only be purchased with cash.
ii) If a tank of fuel was pre-paid (included in the product selection), the renter will not be refunded for any remaining fuel upon return of the vehicle.
iii) If a tank of fuel was not pre-paid (exclusive product selection), the renter either has to full the tank before returning the vehicle or alternatively the renter can return the vehicle to National Alamo and pay for refuelling upon return.
iv) Each vehicle is refuelled on termination regardless of the fuel gauge indicator.

EXTENSION OF RENTAL
i) If the renter wishes to extend the rental beyond the original return date, authorisation must be obtained from National. Failure to do so will result in National reporting the car stolen and immediately negates all cover.
ii) Additional days will be charged directly to the renters credit card at the extension rates. (see rate schedule)

RENTAL REQUIREMENTS AND PAYMENT
i) A valid voucher and credit card (for additional charges) must be produced at time of rental.
ii) Accepted credit cards are Visa, Master, Diners and American Express.
iii) Name, address and telephone number.
iv) Local contact details.
v) Drivers license and passport

GRAVEL / RURAL / DIRT ROADS
i) The renter will be covered by the relevant waiver option, provided they have adhered to all traffic laws i.e. the speed limit and were not the only vehicle involved in the accident (another vehicle or animal involved). Each incident is evaluated individually, on its own merit.
ii) We trust that the agent/consultant/wholesaler will inform renter before departure that speeding is the major cause of accidents or rural/gravel/dirt roads in both South Africa and Namibia. We also accept that you will warn the renter that his relevant waiver will not cover any damage if any of the Gross Negligence Factors were not adhered to - in other words, the renter will become liable for the full value of the vehicle should any of the Gross Negligence factors apply to their accident.