CC AFRICA BOOKING TERMS & CONDITIONS:

Deposit:
In order to confirm a reservation CC Africa requires a 20% non-refundable deposit immediately and the balance of payment is required 45 day’s prior to arrival.

Cancellation:
Cancellation outside 45 days will result in a loss of deposit.
Cancellation at 45 days or less will incur a cancellation fee of 100% of total cost. CC Africa reserves the right to cancel all services booked by CC Africa should full payment not be received prior to arrival.
For short lead time bookings, CC Africa would allow for 5 days from time of confirmation until payment reaches us before CC Africa would cancel any services booked.

Method of Payment:
Payments are processed with American Express, Diners, Visa and Mastercard. Payments can also be paid directly into CC Africa’s account.
However, all payment must be made in full and free of any bank charges.

Travel Insurance:
All clients must take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above. As a client of CC Africa you are automatically covered for all expenses relating to emergency evacuation expenses in the event of an accident or illness at any location forming part of your itinerary as booked through CC Africa, excluding 3rd party services in South Africa. This cover guarantees admission to a suitable hospital or clinic as nominated by Europ Assistance. Our insurer liability ceases upon admission to hospital or clinic. Please contact us should you require further information.

Clients over the age of 75 years are not automatically covered by the above insurance
There are certain medical exclusions, if required please contact us for further details.

Visas and Passports:
It is important that you thoroughly check your visa requirements before your intended date of travel, as CC Africa cannot be held responsible should necessary visa requirements not be fulfilled. All visitors to South Africa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.

Air tickets:
In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.

The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.

CC Africa cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by CC Africa.

General:

Malaria
It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.

Yellow fever
Yellow fever vaccinations are no longer a legal requirement for entry into Tanzania or Zanzibar. Please note however that your country of origin, or other countries visited on your tour may require this certificate upon your re-entry. Please confirm with a travel clinic prior to travel.

Dietary requirements
Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements.

Preferred clothing on safari
We recommend light cotton shirts and trousers / shorts. The best colours are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months.

Gratuities
Tipping is at your discretion. The lodge manager will be able to assist with guidelines.